Xamar: Fursad Shaqo NRC – Isuduwe ICT

Xamar: Fursad Shaqo NRC – Isuduwe ICT

Fursaddu waxa ay ku egtahay 16 Janaayo. Faahfaahinta hoos arag. Faahfaahin dheeraad ah iyo habka arjida HALKAN RIIX.


ICT Coordinator (National Position) – Somalia

Job description:

The following is a brief description of the role.

  • Compliance and adherence to NRC policies, guidance and procedures
  • Coordinate the dissemination and implementation of NRC’s global and regional ICT strategy in the country, as well as contributing to its definition and review from a country perspective.
  • Provide oversight and compliance checks on the implementation of ICT strategy and policies throughout the country.
  • Coordinate ICT resources, skills and competence within the country and offer support and advice where and when needed.
  • Collect and disseminate ICT-related knowledge and learning within the country and at a regional level.
  • Work with ICT staff in the country to enable them to provide ICT 1st line support as well as assist with planning, budgeting and procurement as per NRC standards.
  • Provide training of ICT staff in country and (when relevant) support the recruitment and/or on-boarding of new ICT staff in country.
  • Provide hands on support and gap-filling throughout country – travel involved – at the discretion of Country Office and in line with need.
  • Provides periodic reports on connectivity of the country and area offices through Meraki.
  • Advice the country and area offices on bandwidth capacity required for offices, bandwidth usage as well as best practices of bandwidth management.

Specific responsibilities

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Planning and undertaking scheduled maintenance upgrades and data back ups
  • Maintaining records of software licenses
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Liaise with procurement and service providers in replacing equipment and computer parts as required
  • Provide support, including procedural documentation and relevant reports necessary for IT and assessments done
  • Supporting the roll-out of new applications, as well as the training in existing applications and online systems
  • Set up new users’ accounts and profiles, emails and dealing with password issues
  • Rapidly establishing a good working relationship with customers and other professionals, such as software developers, computer maintenance companies as well as users
  • Assess and ensure to have in place power and power backup system to facilitate computer systems usage
  • Conducting electrical safety checks on all computer equipment
  • Asset and inventory management
  • Provide specification for any ICT equipment to purchased and provide technical bids analysis to ensure the purchase will conform to standards and software in place
  • Along with Stores Clerk, receive all computers and equivalent assets purchased or received by NRC ensuring they match specification and requirement
  • Support to monitor and track all assets for the organization as and when required


  • Experience from working in complex and volatile contexts
  • Documented results related to the position’s responsibilities
  • Knowledge about own leadership skills/profile
  • Fluency in English, both written and verbal
  • Hands on experience in server installations and configurations
  • Ability to analyze, troubleshoot, support and implement technical solutions at all levels
  • Ability to work independently and as part of a team
  • Ability to Manage the entire spectrum of information technology operations specially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers

Context/ Specific skills, knowledge and experience:

  • Good communication and interpersonal skills
  • Fluent in English both written and speaking
  • Bachelor of Information Communication Technology or related field
  • Minimum 3 years relevant experience

Personal qualities:

  • Managing resources to optimize results
  • Managing performance and development
  • Planning and delivering results
  • Working with people
  • Analyzing
  • Handling insecure environments

We offer:

  • Commencement: As soon as possible
  • Contract Duration: 1year with the possibility of extension
  • Duty Station: Mogadisho
  • Travel: 50%
  • Salary/Benefits: According to NRC’s general directions
  • All employees of the Norwegian Refugee Council should be able to adhere to our Code of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable